I was very pleased when I first received this leaf blower but that turned into disappointment. I had just finished blowing the leaves off my deck and walkway with my neighbor’s larger corded leaf blower. It did a great job but the cord was a real nuisance and the blamed thing was sooo heavy. Yes, it was an older model. When I found this super-lightweight blower on Amazon and read the favorable reviews, I had to order. I tested it right away and noted immediately that it was not AS powerful as the corded model I had borrowed. Still for my purposes, I was impressed. Other than wet leaves, it did a good job of whisking away autumn debris. That’s what accounts for the good 2 stars of my review.The parts list in the minimal user manual, is incomplete and the parts seem misnamed. There are two nozzle pieces and a sort of extension piece, tho’ those are named backwards. What I would call the “extension” they call the “long tube”. It is made of two pieces of plastic that are snapped together. When I attached that tube to the blower, despite “snapping” into place, it just falls out of the blower itself. The other end of the tube has the separate piece above mentioned and that immediately fell off. I can snap it back together but it just falls apart again. So, the long tube is broken, doesn’t fit properly and therefore is useless. I could have fixed the separated end by gluing it together but why should I have to do that with a brand new product? And the end that was supposed to snap into the blower didn’t, so that was a deal breaker.I had also read in the reviews that this device works as a vacuum. That part is very poorly designed. You have to insert one of the tubes in the input port and vacuum into and thru the engine. A very small vacuum bag attaches to the output port. Another reviewer mentioned vacuuming up cobwebs and I thought I could use it for that as well. But the angle that the tube attaches makes it incredibly cumbersome to hold. I test vacuumed up some small leaf debris on my floor (my house is in the woods, so leaves inside are part of life) and found it DID vacuum stuff up, but it didn’t all make it into the bag. A lot of it seemed stuck in the fan or motor.The user manual requested that we not return the item to place of purchase but contact the manufacturer directly. That I did and stated my issues to them in an email (as described above) and included a photo of the broken part. It took a couple days before I got this response:“Hello, the vacuum function is only suitable for dust suction. The leaf blower can only be connected to a long piece of pipe, not two pieces. Hope it helps.”Of course, this did not help and was inaccurate. The illustration of the blower on Amazon clearly shows two pieces of tube being used. And why include an “extension” or “long” tube if it wasn’t to be used. My photo of the separated (or broken) tube wasn’t addressed at all. So, it was rather poor customer service. I responded to them that their answer was not helpful but I did not hear back again.To summarize, parts didn’t connect properly, one part was broken, blower assembly not secure and the vacuum function was limited and, I suspect, over time will jam the motor. I’m returning to Amazon and I’m looking for recommendations for a similar model but one without the issues this model has.