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I got an amazing email from DeWalt along with a phone number for a lady to call about the issue. Today, I came home to find a package on my front porch I wasn't expecting.
See video....
They went above and beyond in troubleshooting my issue and asked for me to send the radios back on their FedEx account so they can send them back to the manufacturing plant for diagnosis. You really can't ask much better than that level of customer support! Thanks again for being Awesome Dewalt!
UPDATE TO REVIEW AUGUST 2023
The new version of these radios has a USB-C charging connector. That's pretty awesome. Unfortunately they also come with a new glitch. After 9 months, three of the four units are having the same issue (see video above).
After 9 months of intermittent use, we're using these on a job site daily. We're low voltage engineers - not masonry contractors, so they're not being beaten up or abused. Three of the four we purchased (75%) are having a problem where the speaker just sounds so incredibly "tinny" and weak that the guy on the other end can't hear them. I had to go up 5 floors today and find a guy and ask if his radio was turned on. Turns out it was... just not well. Three out of four failing is WAY too high a failure rate for the investment these require. I've reached out to DeWalt and we'll see what they can do about them.
ORIGINAL REVIEW BELOW:
I purchased these after seeing another contractor using them on the job site. The primary thing I liked about them was the small amount of buttons and the placement of the call button. Too often on the job, our more professional radios have too many options for the novice user. Even worse, the buttons often get pressed while in their tool belt or tool pouch. This radio has a large call button that's hard to press and not likely to get pressed by accident. That, I really like!
The radio itself is great.
The 2Watts of power work great for penetrating 35 floors of a highrise that the other cheaper radios won't do. I see other guys try and fail every day, but these penetrate pretty well with the extra power.
The Micro USB charging port is awesome and one of the main reasons I picked up these radios. Rather than having to return them to the office and put 'em in the dock at night, the guys can charge them in their trucks, at home, or even on a portable battery pack, so that's been great.
They charge quickly and they work well.
As far as the belt clip goes - I'm not very impressed. In fact I'm a little mad that I spent so much and they've not lasted a month. So far out of four radios, we've used them a total of about six days on job sites. Three of the four have busted belt clips. The clips are really cheaply made and the radio can fall out of them. One of them fell three feet from a tool pouch and the antenna shroud just snapped off. I found it later and put it back on, but it shouldn't snap off that easy.
Worse, the plastic that houses the belt clip contains so little material that the clips simply snap off. There's about 1/16th inch of plastic holding that together.
Overall - GREAT radio - just plan to either be careful with it, or you'll find yourself fashioning a zip-tie clip for it when the belt clip breaks.
